Emerson :US Multinational :Looking for HVAC Engineers

Looking for HVAC engineer

www.emerson.com

Refrigeration Engineer
(National Capital Reg)

Requirements:

Degree-holder, preferably in Mechanical or Electrical Engineering

2 years & above experience in the field of refrigeration trouble shooting (TECHNICAL HANDS ON)

An understanding of electrical control circuit diagrams is a definite advantage.

Must be able to handle customer calls for technical support, through phone, email and fax. Receive both inbound calls and make outbound calls.
Able to communicate effectively and clearly in English
Able to support 9:00pm – 6:00 am Manila time work hours
Good to excellent computer skills
Receive inbound calls and make outbound calls as needed.
Log all calls with description of problem and solution.
Contribute to knowledge base by recording question-answer pairs
Adhere to ISO 9000 policies and procedures in the execution of daily responsibilities



Responsibilities:

Provides technical support to the internal and external sales force, wholesale customers, service people, retailers, and homeowners.
Assist customers, end users, and White-Rodgers personnel in the correct application, installation, operation and trouble-shooting procedures of White-Rodgers products.
Support customers’ technical queries concerning White-Rodgers products, services, and customer policies through phone, e-mail and fax
Receive inbound calls and make outbound calls as needed.
Log all calls with description of problem and solution.
Contribute to knowledge base by recording question-answer pairs
Adhere to ISO 9000 policies and procedures in the execution of daily responsibilities



interested parties : please email martin.limjap@emerson.com and attach your your resume or call 479-3813